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WED8.2: Business continuity management
Continuing operations in a modern and efficient manner
COSMOTE Mobile Telecommunications S.A., Greece; NATO
Business continuity management has always been perceived by some organizations as well as individuals as a strictly technical discipline that mostly focuses on the so called “disaster recovery” process. Nowadays, things and needs are changing momentarily around us and the need to have an embedded protecting framework around an organization is more critical than ever. It doesn’t really matter if your critical products and services are interrupted because of a fire, an earthquake a tsunami, a terrorist attack, the only thing that really matters in today’s business world is the ability of an organization or a community to withstand any unforeseen incident that may occur at any given time and would certainly not respect borders, time and calendar events and prove it’s resilience to it’s customers and all other critical publics. That said, disaster recovery is yesterdays’ news, whilst resilience is the new trend. In order to make things a bit clearer, let us all think for a while about “disaster recovery”… It quite easily get us to the conclusion that this specific approach has an embedded idea of interruption even before it becomes reality, because Disaster Recovery means that we will “recover after a disaster”. That – of course – is not bad at all, exactly the opposite but again, there is a hugely increasing demand for “resilience” that insists that we should plan for no interruption if possible. There is a saying perfect to describe this one that reads: Aim for the stars, if you miss you'll still hit the sky. During this presentation you’ll be introduced to the most modern approach for doing business continuity, making everyone’s work much more efficient and much easier to get board buy-in as well as always visible support from them, delivered to you by the highly commended business continuity manager of the year 2011.
Controversy and crisis management
Lootok, United States of America
The threat of controversy lies in every organization. As today’s consumer gets information real-time, the need for companies to adopt a proactive stance in crisis management continues to increase. More and more battles are won and lost in the media, leaving those organizations that lack a formal crisis management process no choice but to respond at time of event.
Enabling small businesses to develop their business continuity plan: York University business continuity planning toolkit for small businesses
York University, Canada
Most of the disaster and emergency management research and practice has been on individuals, families, communities and countries emergency management systems and capacities. Little attention has been paid to businesses, particularly small businesses. Community's survival very much depends on the ability of businesses to minimize risk and damage by anticipating the worst. Research show that small businesses are more vulnerable to disasters and emergencies and when impacted by disasters considerable number of them never reopen. It is while, that a simple but well thought business continuity plan can enhance businesses resiliency and capacity.